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Return Policy And FAQ

Frequently Asked Questions

On your path to a healthier you!

Available Mon-Fri, 8:30 am-6 pm (PST)
Return Policy/FAQ If you don’t see the answers you need below, message us?

Final Sale

All items for SALE or promotion are considered FINAL SALE and cannot be returned for store credit or exchange. All Apparel FINAL SALE.


Choose e-gift options with special promotions. E-gifts are eligible for a personalized message, with a check box selected on the product page. You do the shopping and we send your “gift receiver” their gift!

Payment Options

Accepting Visa, MasterCard, Discover, and American Express credit card payments as well as PayPal, Venmo, Google Pay, & Cash App.

Purchasing Physical Products

Please allow time for processing all orders. Physical merchandise with shipping is exclusively made-to-order (MTO).

Privacy Policy & Terms Of Use is the sole owner of the information collected on this site. This information will under no circumstances be distributed.

Purchasing Apparel

We do our best to describe every garment to the best of our ability as well as list measurements. Please allow time for processing, all items are exclusively made to order (MTO). When purchasing from, you are agreeing to our shop policies.

Print Books

Our exclusive print recipe books can be found on our website. To reserve your copies today visit the request form.

Merch – We Offer Standard Shipping

Allow up to 72 hours for processing after you have placed your order. MTO merchandise will arrive on your doorstep 7-14 business days after we process your order.

Class Cancellation Policies

Class credits, all single sessions, or loyalty members’ absence from classes are non-refundable. Please notify us 6-hours in advance, and adhere to the cancellation policy. Late Cancellations:For all classes, late cancellations will result in the loss of the class credit.Late Arrival / No-Show: For all classes, no-shows will result in the loss of the class credit.

Services Cancellation Policies

A minimum of 48 hours’ notice of appointment cancellations is required except in legitimate emergencies. Late Cancellations: You’ll be charged a $50 fee for the first absence and the full amount of the visit. Late Arrival / No Show: We regret that late arrivals or no-shows will not receive extensions of scheduled appointments. The full session fee will be charged.

After Hours

Appointments required during normal office hours (Mon – Friday after 6 pm) sessions may be assessed an emergency fee of an additional $250.00. For urgent concerns, calls made after hours will be billed an additional $250.00.

In The Time Of An Emergency

Calls should be made to 911 in a time of a true emergency. Do call 911 if you develop symptoms requiring emergency assistance such as difficulty breathing or shortness of breath. Persistent pain or pressure in the chest.

Product Samples

Product samples are available upon request for a limited time. There’s a rate of $9.75 for Priority Mail. This rate applies only within the continental United States. It does NOT include Alaska and Hawaii. Please allow 1-3 business days for delivery.


Looking for locally sourced and sustainable and healthy food to sell at your marketplace?
We offer eco-friendly and convenient food options. It is exciting to promote sustainability by using recyclable and reusable materials. Join businesses across the country in offering Jaclyn Creations products at your shop, cafe, or boutique.


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